Alerts
As QuEST Forum's TL 9000 Requirements and Measurements Handbooks are deployed and used widely, questions arise from time to time, about the correct interpretation of some of the requirements, application of certain requirements, counting rules for measurements, and more.
QuEST Forum's subject-matter experts review these questions, analyze the situation, and if needed, publish an Information Alert to clarify the issue. These Information Alerts do not constitute new requirements, nor do they place any additional requirements on TL 9000 registrants. They serve solely to make the TL 9000 standard easier to understand and be applied more uniformly.
Obsolete alerts that don't apply to the latest release of TL 9000 or other factors can be accessed under Archived Alerts.
2010 Alerts
2009 Alerts
2008 Alerts
2007 Alerts
2006 Alerts
2005 Alerts
- Information Alert 10-006A
- Information Alert 10-005A
- Information Alert 10-004A
- Information Alert 10-003A
- Information Alert 10-002A
- Information Alert 10-001A
Clarify the rules for the implementation of the R4.5 Release of the TL 9000 Measurements Handbook
To announce the publication of an update to the document referenced in Section 3., formerly titled Qualification and Experience Requirements for TL 9000 Registrar Auditors.
Inform TL 9000 Certification Bodies of new capabilities added to the TL 9000 Registration Management System (2010 March 31)
Announcement of a new edition of the TL 9000 Product Category Tables – Version R4.2 (2010 March 18)
Notice of a new version of the publication schedule and format of the monthly Performance Data Reports effective 2010 January 1.
Notice of a new version of the Auditor Time Chart effective 2010 January 1.
- Information Alert 09-005A
- Information Alert 09-004A
Potential conflict between required usage of ISO 9001:2008 and allowed continued usage of TL 9000 Requirements Handbook R4.0 which has ISO 9001:2000 as a base.
This alert contains important information identifying certain events that may be excluded from the Number of Problem Reports (NPR) measurement.
- Information Alert 09-003A
Clarifies the rules for the implementation of the TL 9000 Quality Management System Requirements Handbook, Release 5.0.
- Information Alert 09-002A
This alert contains important information clarifying the need for customer agreement before extraordinary delay time may be excluded when calculating overall the Fix Response time.
- Information Alert 09-001C
Announcement of new checks applied to data submissions that may result in data submission advisories. The A version specified one product category, 1.2.9.2. The B version added 11 additional product categories to the A version. C version applies to all product categories starting September 19, 2009.
- Information Alert 08-008A
- Information Alert 08-007A
- Information Alert 08-006A
- Information Alert 08-005A
- Information Alert 08-004A
- Information Alert 08-003A
- Information Alert 08-002A
- Information Alert 08-001A
Announcement of the publication of a new document, “Advanced Surveillance and Re-assessment Procedure (ASRP) for TL 9000 Certification.”
Availability of new, reformulated TL 9000 logo for use on promotions for TL 9000 certifications
Announces the decertification of TL 9000 organizations that have not upgraded to R4.0 by October 31, 2008. (2008 July 21)
Announces the publication of a revised Code of Practice for TL 9000 Registrars. (2008 July 11)
Calls attention to an error in Table 6.2-4 of the Measurements Handbook for the reporting of outage data (2008 April 28)
Calls attention to potential data submission errors in the Field Replaceable Unit Returns (FR) measurement due to a change in the data submission template (2008 March 25)
Requirements for Conducting an e-Audit as Part of the TL 9000 Registration Process (2008 March 13)
Announcement of a new edition of the TL 9000 Product Category Tables – Version R4.1 (2008 February 04)
- Information Alert 07-006A
- Information Alert 07-005B
- Information Alert 07-005A
- Information Alert 07-004A
- Information Alert 07-003A
- Information Alert 07-002A
- Information Alert 07-001A
This alert is obsolete.
Alert 07-005B corrects a link in Alert 07-005A. New release of TL 9000 Auditor Time document formerly known as the Audit Days Table. (2007 August 31)
Replaced by Alert 07-005B
Provide clarification on the defective fixes reported under the Software Fix Quality (SFQ) measurement. (2007 July 12)
Clarify the revised qualification and experience requirements for TL 9000 Registrar Auditors and the effective date of these requirements. (2007 June 28)
The alert is to notify users that the Performance Data Reports are now calculated under the rules defined in the TL 9000 Quality Managements Systems Measurements Handbook Release 4.0. It also contains information on a separate change to the method for calculating the smoothed values used in the Best In Class, Worst In Class, and Industry Average calculations for the Fix Response Time (FRT) and Overdue Fix Responsiveness (OFR) measures. (2007 June 13)
Ensure awareness of changes in the R4.0 Product Category Tables affecting contract manufacturers and to reinforce the information presented in Alert 03-002A. (2007 March 15)
- Information Alert 06-004B
- Information Alert 06-003A
- Information Alert 06-002A
- Information Alert 06-001A
Numerous questions have been submitted to QuEST Forum about the implementation of the R4 Handbooks. This Alert clarifies the rules set forth in the handbooks, the requirements for training on R4, and the expectations of the Forum regarding timing of the implementation of R4. (2007 February 14)
Notification of implementation of automated enforcement of TL 9000 data submission timeliness rules. Violation of these rules will lead to probation or suspension of the TL 9000 registration. (27 October 2006)
Announcement of a new requirement for Certification Bodies (CBs) to report summary TL 9000 audit statistics to the QuEST Forum. These are summary statistics only. Results of individual audits are not reported. (16 October 2006)
The QuEST Forum Integrated Global Quality Requirements and Measurements Work Group is revising the Measurements Handbook to Release 4.0 and significant changes will be made to the software measurements. This alert provides a justifiable exclusion to Release 3.5 software measurements for new or expanded registrations. (16 August 2006)
- Information Alert 05-007B - Replaced by Code of Practice - see Alert 08-005A
- Information Alert 05-006A
- Information Alert 03-005A - Replaced by Code of Practice - see Alert 08-005A (PDF,43KB)
The QuEST Forum has found there to be significant differences between Certification Bodies (CB's) in the classification of audit findings and the process for handling any non-conformities resolution process. The attached "TL 9000 Nonconformity Process" document has been developed to foster more consistency across the TL 9000 CB's and to improve the TL 9000 audit process overall. (19 December 2005)
In order to adequately oversee the TL 9000 program, organizations that utilize the program need to work together to confirm that TL 9000 certifications remain valid and that TL 9000 meets customers' expectations.
It is therefore the desire of the QuEST Forum to utilize and facilitate customer feedback to the certification bodies (CBs) and accreditation bodies (ABs) of any apparent failure by a TL 9000 certified organization to meet the TL 9000 requirements. This additional oversight will strengthen the third party audit process and increase confidence in TL 9000 certifications. (9 December 2005)
Download a Word version of the complaint form (doc,70KB).
Registrar auditor responsibilities for measurement assessments
