Alerts

As QuEST Forum's TL 9000 Requirements and Measurements Handbooks are deployed and used widely, questions arise from time to time, about the correct interpretation of some of the requirements, application of certain requirements, counting rules for measurements, and more.

QuEST Forum's subject-matter experts review these questions, analyze the situation, and if needed, publish an Information Alert to clarify the issue. These Information Alerts do not constitute new requirements, nor do they place any additional requirements on TL 9000 registrants. They serve solely to make the TL 9000 standard easier to understand and be applied more uniformly.

Obsolete alerts that don't apply to the latest release of TL 9000 or other factors can be accessed under Archived Alerts.

2011 Alerts
2010 Alerts
2009 Alerts - All Archived
2008 Alerts - All Archived
2007 Alerts
2006 Alerts
2005 Alerts

2011 Alerts

• Information Alert 11-007A --Select Translation-- 11-007A Chinese 11-007A English 11-007A Spanish 11-007A Japanese 11-007A Korean

Announcement of a new release of the TL 9000 Product Category Tables – Version R4.6

• Information Alert 11-006A --Select Translation-- 11-006A Chinese 11-006A English 11-006A Spanish 11-006A Korean

Clarification of when “Date First Certified to TL 9000” on TL 9000 Registration Profile is reset during recertification.

• Information Alert 11-005A --Select Translation-- 11-005A Chinese 11-005A English 11-005A Spanish 11-005A Japanese

Changes to the DSR advisories

• Information Alert 11-004A --Select Translation-- 11-004A Chinese 11-004A English 11-004A Japanese 11-004A Spanish 11-004A Korean

To announce additional information that is now included with the annual performance data

• Information Alert 11-003A --Select Translation-- 11-003A Chinese 11-003A English 11-003A Japanese 11-003A Korean 11-003A Spanish

To announce changes to the profile data functionality within the TL 9000 Registration Management System

• Information Alert 11-002A --Select Translation-- 11-002A Chinese 11-002A English 11-002A Japanese 11-002A Korean 11-002A Spanish

To announce the publication of Release 6.0 of the Code of Practice for TL 9000 Certification Bodies (formerly Code of Practice for TL 9000 Registrars)

• Information Alert 11-001A --Select Translation-- 11-001A Chinese 11-001A English 11-001A Japanese 11-001A Korean 11-001A Spanish

Addresses a misconception concerning the use of outage data supplied by customers that do not use an available standardized template

2010 Alerts

• Information Alert 10-006A --Select Translation-- 10-006A Chinese 10-006A English 10-006A French 10-006A Japanese 10-006A Korean

Clarify the rules for the implementation of the R4.5 Release of the TL 9000 Measurements Handbook

• Information Alert 10-005A --Select Translation-- 10-005A Chinese 10-005A English 10-005A Japanese 10-005A Korean

To announce the publication of an update to the document referenced in Section 3., formerly titled Qualification and Experience Requirements for TL 9000 Registrar Auditors.

• Information Alert 10-004A --Select Translation-- 10-004A Chinese 10-004A English 10-004A French 10-004A Japanese 10-004A Korean

Inform TL 9000 Certification Bodies of new capabilities added to the TL 9000 Registration Management System (2010 March 31)

• Information Alert 10-003A --Select Translation-- 10-003A Chinese 10-003A English 10-003A French 10-003A Korean 10-003A Japanese

Announcement of a new edition of the TL 9000 Product Category Tables – Version R4.2 (2010 March 18)

• Information Alert 10-001A --Select Translation-- 10-001A Chinese 10-001A English 10-001A French 10-001A Japanese 10-001A Korean

Notice of a new version of the Auditor Time Chart effective 2010 January 1.

2007 Alerts

• Information Alert 07-002A --Select Translation-- 07-002A English 07-002A Japanese 07-002A Korean

The alert is to notify users that the Performance Data Reports are now calculated under the rules defined in the TL 9000 Quality Managements Systems Measurements Handbook Release 4.0. It also contains information on a separate change to the method for calculating the smoothed values used in the Best In Class, Worst In Class, and Industry Average calculations for the Fix Response Time (FRT) and Overdue Fix Responsiveness (OFR) measures. (2007 June 13)

• Information Alert 07-001A --Select Translation-- 07-001A English 07-001A Japanese 07-001A Korean 07-001A Chinese 07-001A Spanish

Ensure awareness of changes in the R4.0 Product Category Tables affecting contract manufacturers and to reinforce the information presented in Alert 03-002A. (2007 March 15)

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2006 Alerts

• Information Alert 06-002A --Select Translation-- 06-002A English 06-002A Korean

Announcement of a new requirement for Certification Bodies (CBs) to report summary TL 9000 audit statistics to the QuEST Forum.  These are summary statistics only. Results of individual audits are not reported. (16 October 2006)

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2005 Alerts

• Information Alert 05-006A --Select Translation-- 05-006A English 05-006A Korean

In order to adequately oversee the TL 9000 program, organizations that utilize the program need to work together to confirm that TL 9000 certifications remain valid and that TL 9000 meets customers' expectations.
It is therefore the desire of the QuEST Forum to utilize and facilitate customer feedback to the certification bodies (CBs) and accreditation bodies (ABs) of any apparent failure by a TL 9000 certified organization to meet the TL 9000 requirements. This additional oversight will strengthen the third party audit process and increase confidence in TL 9000 certifications. (9 December 2005)
Download a Word version of the complaint form (doc,70KB).

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