//   QuEST Forum TL 9000 Release 4.5 Data Template
//
//   This template may be used for data dated
//   January 2011 or later and MUST be used for data
//   dated July 2011 or later until replaced by
//   the next Product Category Table release.
//
//   Enter your TL 9000 data into this template, save it as 
//   a file on your computer then upload the file to the
//   TL 9000 Data Submission upload engine for preliminary
//   checking or final processing. The MRS checks your data 
//   then sends you a TL 9000 Output Value Report(s) via the 
//   web that you can store on your computer. After uploading 
//   this template for final processing, the MRS creates 
//   the Data Submission Receipt(s) (DSR) used to satisfy
//   Requirement 3.5.2 e) of the TL 9000 Measurements
//   Handbook, Release 4.5, and sends it to the RMS where it 
//   is distributed by e-mail to the authorized recipients 
//   in your company.
//
//   Perform the following steps to enter your
//   data into the template:
//
//   1. Enter a value for the YearOfData
//      by replacing the %%%% symbols with the year
//      (2011, 2012, ...) of data reported in this
//      submission.
//
//   2. Enter a value for the MonthOfData
//      by replacing the && symbols with the month
//      (1-12 without a leading zero) of data reported
//      in this submission.
//
//   3. If you make more than one data submission per
//      product category per registration, replace 'All'
//      in the Product/Location field with an 
//      appropriate identifier of the product or location.
//
//   4. Enter a 16 character encryption key for this 
//      submission by replacing xxxxxxxxxxxxxxxx with 16 
//      printable characters.  You create the encryption key.
//      The characters can be any of the alphanumeric characters
//      that will print on a standard printer (a-z,A-Z,0-9).
//      Invalid characters include space or blank and all control
//      codes such as tab, backspace, enter, etc.
//      This 16 character encryption key is used to encrypt
//      your submission data in the MRS system.
//
//   5. Replace each # symbol with TL 9000 data.
//      See the TL 9000 Quality Management System 
//      Measurements Handbook, Release 4.5 for an 
//      explanation of each data field.
//
//   6. Use "Save as" to save the data using a file name
//      that you assign.  
//
//   7. Log into the QuEST Forum/TL 9000 portal website,
//      and use TL 9000 Data Submission function to upload
//      this file when prompted.
//
//   Notes:
//   Do not change the DataTemplateType, the ProductCategory,
//   or the ProductCategoryTableName fields.  Use the template
//   with the correct value.  If you cannot find the
//   correct template, contact the TL 9000 Administrator
//   via the Contact Us button on the tl9000.org or questforum.org
//   website.
//
//   Do not delete or change any line starting with "(" or ")".
//
//   Do not change any measurement or sub-measurement names.
//
//   Any line starting with // is treated as a comment
//   and may be deleted from the template.  
//   All text on a line after // is treated as a comment.
//   You may also add comments by preceding them with //.
//   
//   Page references in the measurements below are to the TL 9000 
//   Quality Management System Measurements Handbook, Release 4.5,
//   effective 2010 December 31.
//
//   Do NOT delete the following line.  It is required for processing.
QuEST Forum TL 9000 Data Submission Template
 
ProductCategoryTableName  4.5
ProductCategory           1.1
ProductCategoryName       Circuit Switch
DataTemplateType          H
YearOfData                %%%%
MonthOfData               &&
Product/Location          All
EncryptionKey             xxxxxxxxxxxxxxxx
 
(
MeasurementID   NPR       //Number of Problem Reports - page 5-1
NPRa            12        //Change if data is not collected by the calendar month
NPRs            #         //Total normalization units
Np1             #         //Number of critical problem reports
Np2             #         //Number of major problem reports
Np3             #         //Number of minor problem reports
)
 
(
MeasurementID   FRT       //Fix Response Time - page 5-6
Fr2c            #         //Number of major problem reports closed in the month
Fr2d            #         //Number of major problem reports due to close in the month
Fr3c            #         //Number of minor problem reports closed in the month
Fr3d            #         //Number of minor problem reports due to close in the month
)
 
(
MeasurementID   OFR       //Overdue Fix Response - page 5-11
Of2c            #         //Number of overdue major problem reports closed in the month
Of2d            #         //Number of overdue major problem reports due to close in the month
Of3c            #         //Number of overdue minor problem reports closed in the month
Of3d            #         //Number of overdue minor problem reports due to close in the month
)
 
(
MeasurementID   OTD       //On Time Delivery - page 5-14
DIa             #         //Number of purchase order line items delivered on time in the month
DId             #         //Number of purchase order line items due to deliver in the month
)
 
(
MeasurementID   SO        //System Outage - Service Impact - page 6-1
hSOa            12        //Host - Change if data is not collected by the calendar month
hSOs            #         //Host - Total normalization units
hSOea           #         //Host - Calculated outage frequency for all causes
hSOda           #         //Host - Calculated duration in minutes for all causes
hSOep           #         //Host - Calculated outage frequency for product attributable causes
hSOdp           #         //Host - Calculated duration in minutes for product attributable causes
rSOa            12        //Remote - Change if data is not collected by the calendar month
rSOs            #         //Remote - Total normalization units
rSOea           #         //Remote - Calculated outage frequency for all causes
rSOda           #         //Remote - Calculated duration in minutes for all causes
rSOep           #         //Remote - Calculated outage frequency for product attributable causes
rSOdp           #         //Remote - Calculated duration in minutes for product attributable causes
)
 
(
MeasurementID   SONE      //System Outage - Network Element Impact - page 6-7
hNEOa           12        //Change if data is not collected by the calendar month
hNEOs           #         //Host - Total NE normalization units
hNEOec          #         //Host - Outages for customer attributable causes
hNEOdc          #         //Host - Weighted outage duration in minutes for customer attributable causes
hNEOep          #         //Host - Outages for product attributable causes
hNEOdp          #         //Host - Weighted outage duration in minutes for product attributable causes
rNEOa           12        //Change if data is not collected by the calendar month
rNEOs           #         //Remote - Total NE normalization units
rNEOec          #         //Remote - Outages for customer attributable causes
rNEOdc          #         //Remote - Weighted outage duration in minutes for customer attributable causes
rNEOep          #         //Remote - Outages for product attributable causes
rNEOdp          #         //Remote - Weighted outage duration in minutes for product attributable causes
)
 
(
MeasurementID   FR        //Field Replaceable Unit Returns - page 7-1
FRa             12        //Change if data is not collected by the calendar month
FRs             #         //Number of normalization units shipped in the one-year shipping period
FRri            #         //Number of returns from the initial shipping period
FRry            #         //Number of returns from the one-year shipping period
FRrt            #         //Number of returns from the long-term shipping period
FRsi            #         //Number of shipments in the initial shipping period
FRsy            #         //Number of shipments in the one-year shipping period
FRst            #         //Number of shipments in the long-term shipping period
)
 
