Supplemental Measurements Library
This Library is a product of the IGQ Work Group of the QuEST Forum. The information included is not published in the current TL 9000 Quality Management System Requirements or Measurements Handbooks. It is subject to change by the Work Group with the latest version always appearing here.
The Library contains measurement(s) that are not “official” in the sense of being required as part of the TL 9000 Measurement Handbook. However, they may be useful in two contexts: Documenting measurements that may one day be included or as an inventory of measurements that individual organizations may use in their own particular circumstances.
The included measurement(s) generally originate from sub-teams of Work Groups or from organizations participating in the QuEST Forum who have found them useful. They have been reviewed, edited and formatted to be consistent in approach.
The measurement(s) are downloadable. However, the QuEST Forum takes no responsibility for revisions of that downloaded material.
- Ethernet Frame-Level_Performance
- Failure Transparency for Technical Support
- Invoice Accuracy – Line Items
- IP Packet Performance
- Product Pre-Deployment(PPD)
- Problem Report Backlog Management
- Voice Drop Call Rate
- Voice Setup Success Rate
Note: For guidance on process measurement, see: Set Up and Operation of a Design Process Measurement System. The process measurements are included below.
- Defect Removal Effectiveness
- Phase Transition Monitoring
- Milestone Delay
- Peer Review Defect Tracking
- Requirements Traceability
- Requirement and Design Stability
- Test Execution
The document below contains security oriented measurements.
Automated Lifecycle Management Action Measurements
The document below contains quality measurements of Network Function Virtualization automated lifecycle management actions.