Industry Reports

TL 9000 Subject Matter Experts (SMEs) are evaluating the impact of the PDRs to the industry and publishing the results in reports. These SMEs are volunteers from TIA-BPC member companies and work in the PDR sub team of the Integrated Global Quality IGQ work group of the TIA-BPC. Reports produced to date are:

• Monetizing Cost Avoidance - A Retrospective Study Using the Return Rate Measurement for Wireless Infrastructure Products (PDF, 2.23MB)
• Then and Now: On-Time Delivery Measurement Study 2009 vs. 2013 (PDF, 672KB)
• Network Operator Quality Improvement Trends Study (PDF, 528KB)
• Quality Improvements in Simple and Complex Wireless Devices Study (PDF, 1.5MB)
• Has TL 9000 Improved Telecommunications Industry Quality? (PDF, 43KB)
• Edge Router Product Category Trends Study (PDF, 1.4MB)
• On-Time Delivery Measurement Study (PDF, 2.1MB)
• Problem Report Fix Time Study (PDF, 2MB)
• Wireless Return Rate Study (PDF, 2MB)
• Repair Service Trends Study(PDF, 467KB)
• Annual Reports (PDF, 255KB)
• Network Field Maintenance (PDF, 567KB)

Additional Industry Insights are available in the PDR Insights website and complete app information available on OUR APP.