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PDRs
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Industry Reports
TL 9000 Subject Matter Experts (SMEs) are evaluating the impact of the PDRs to the industry and publishing the results in reports. These SMEs are volunteers from TIA-BPC member companies and work in the PDR sub team of the Integrated Global Quality IGQ work group of the TIA-BPC. Reports produced to date are:
- Monetizing Cost Avoidance - A Retrospective Study Using the Return Rate Measurement for Wireless Infrastructure Products (PDF, 2.23MB)
- Then and Now: On-Time Delivery Measurement Study 2009 vs. 2013 (PDF, 672KB)
- Network Operator Quality Improvement Trends Study (PDF, 528KB)
- Quality Improvements in Simple and Complex Wireless Devices Study (PDF, 1.5MB)
- Has TL 9000 Improved Telecommunications Industry Quality? (PDF, 43KB)
- Edge Router Product Category Trends Study (PDF, 1.4MB)
- On-Time Delivery Measurement Study (PDF, 2.1MB)
- Problem Report Fix Time Study (PDF, 2MB)
- Wireless Return Rate Study (PDF, 2MB)
- Repair Service Trends Study(PDF, 467KB)
- Annual Reports (PDF, 255KB)
- Network Field Maintenance (PDF, 567KB)
Additional Industry Insights are available in the PDR Insights website and complete app information available on OUR APP.