Archived Alerts

The QuEST Forum subject-matter experts issued the following Information Alerts to clarify issues in the past. These Alerts are no longer applicable due to the passage of time, the issuance of a new release of TL 9000, or other cause. They are retained here solely to assist in understanding the evolution of TL 9000.

See the list of currently active alerts.

• Information Alert 10-002A --Select Translation-- 10-002A Chinese 10-002A English 10-002A French 10-002A Japanese 10-002A Korean

Notice of a new version of the publication schedule and format of the monthly Performance Data Reports effective 2010 January 1.

• Information Alert 09-005A --Select Translation-- 09-005A Chinese 09-005A English 09-005A Japanese 09-005A Korean

Potential conflict between required usage of ISO 9001:2008 and allowed continued usage of TL 9000 Requirements Handbook R4.0 which has ISO 9001:2000 as a base.

• Information Alert 09-004A --Select Translation-- 09-004A Chinese 09-004A English 09-004A French 09-004A Japanese 09-004A Korean

This alert contains important information identifying certain events that may be excluded from the Number of Problem Reports (NPR) measurement.

• Information Alert 09-003A --Select Translation-- 09-003A Chinese 09-003A English 09-003A French 09-003A Japanese 09-003A Korean 09-003A Spanish

Clarifies the rules for the implementation of the TL 9000 Quality Management System Requirements Handbook, Release 5.0.

• Information Alert 09-002A --Select Translation-- 09-002A Chinese 09-002A English 09-002A Japanese 09-002A Korean

This alert contains important information clarifying the need for customer agreement before extraordinary delay time may be excluded when calculating overall the Fix Response time.

• Information Alert 09-001C --Select Translation-- 09-001C Chinese 09-001C English 09-001C French 09-001C Japanese 09-001C Korean

Announcement of new checks applied to data submissions that may result in data submission advisories. The A version specified one product category, 1.2.9.2. The B version added 11 additional product categories to the A version. C version applies to all product categories starting September 19, 2009.

• Information Alert 08-008A --Select Translation-- 08-008A English 08-008A Japanese 08-008A Korean

Announcement of the publication of a new document, “Advanced Surveillance and Re-assessment Procedure (ASRP) for TL 9000 Certification.”

• Information Alert 08-007A --Select Translation-- 08-007A English 08-007A Japanese 08-007A Korean

Availability of new, reformulated TL 9000 logo for use on promotions for TL 9000 certifications

• Information Alert 08-006A --Select Translation-- 08-006A English 08-006A Japanese 08-006A Korean

Announces the decertification of TL 9000 organizations that have not upgraded to R4.0 by October 31, 2008. (2008 July 21)

• Information Alert 08-005A --Select Translation-- 08-005A English 08-005A Japanese 08-005A Korean

Announces the publication of a revised Code of Practice for TL 9000 Certification Bodies. (2008 July 11)

• Information Alert 08-004A --Select Translation-- 08-004A English 08-004A Japanese 08-004A Korean

Calls attention to an error in Table 6.2-4 of the Measurements Handbook for the reporting of outage data (2008 April 28)

• Information Alert 08-003A --Select Translation-- 08-003A English 08-003A Japanese 08-003A Korean

Calls attention to potential data submission errors in the Field Replaceable Unit Returns (FR) measurement due to a change in the data submission template (2008 March 25)

• Information Alert 08-002A --Select Translation-- 08-002A English 08-002A Japanese 08-002A Korean

Requirements for Conducting an e-Audit as Part of the TL 9000 Registration Process (2008 March 13)

• Information Alert 08-001A --Select Translation-- 08-001A Chinese 08-001A English 08-001A Japanese 08-001A Korean 08-001A Spanish

Announcement of a new edition of the TL 9000 Product Category Tables – Version R4.1 (2008 February 04)

• Information Alert 07-006A --Select Translation-- 07-006A English 07-006A Japanese 07-006A Korean

Note: This alert is now obsolete due to the acceptance of “ASRP for TL 9000 Certification”. The alert explained the status of using the old Advanced Surveillance and Re-assessment Procedure (ASRP) for a TL 9000 certification (2007 November 07)

• Information Alert 07-005B --Select Translation-- 07-005B English 07-005B Japanese 07-005B Korean

Alert 07-005B corrects a link in Alert 07-005A. New release of TL 9000 Auditor Time document formerly known as the Audit Days Table. (2007 August 31)

• Information Alert 07-005A

Replaced by Alert 07-005B

• Information Alert 07-004A --Select Translation-- 07-004A English 07-004A Japanese 07-004A Korean

Provide clarification on the defective fixes reported under the Software Fix Quality (SFQ) measurement. (2007 July 12)

• Information Alert 07-003A --Select Translation-- 07-003A English 07-003A Japanese 07-003A Korean 07-003A Spanish

Clarify the revised qualification and experience requirements for TL 9000 Certification Body Auditors and the effective date of these requirements. (2007 June 28)

• Information Alert 06-004B --Select Translation-- 06-004B English 06-004B Japanese 06-004B Korean

Numerous questions have been submitted to QuEST Forum about the implementation of the R4 Handbooks. This Alert clarifies the rules set forth in the handbooks, the requirements for training on R4, and the expectations of the Forum regarding timing of the implementation of R4. (2007 February 14)

• Information Alert 06-004A --Select Translation-- 06-004A English 06-004A Korean

Note: This Alert replaced by 06-004B. Numerous questions have been submitted to QuEST Forum about the implementation of the R4 Handbooks. This Alert clarifies the rules set forth in the handbooks, the requirements for training on R4, and the expectations of the Forum regarding timing of the implementation of R4. (12 December 2006)

• Information Alert 06-003A --Select Translation-- 06-003A English 06-003A Japanese 06-003A Korean

Notification of implementation of automated enforcement of TL 9000 data submission timeliness rules.  Violation of these rules will lead to probation or suspension of the TL 9000 registration. (27 October 2006)

• Information Alert 06-001A --Select Translation-- 06-001A English 06-001A Japanese

The QuEST Forum Integrated Global Quality Requirements and Measurements Work Group is revising the Measurements Handbook to Release 4.0 and significant changes will be made to the software measurements.  This alert provides a justifiable exclusion to Release 3.5 software measurements for new or expanded registrations. (16 August 2006)

• Information Alert 05-007B - Replaced by Code of Practice - see Alert 08-005A --Select Translation-- 05-007B English 05-007B Japanese

The QuEST Forum has found there to be significant differences between Certification Bodies (CB's) in the classification of audit findings and the process for handling any non-conformities resolution process. The attached "TL 9000 Nonconformity Process" document has been developed to foster more consistency across the TL 9000 CB's and to improve the TL 9000 audit process overall. (19 December 2005)

• Information Alert 05-005A --Select Translation-- 05-005A English

  Clarifications on the definition of "General Availability" (including Generally Available and GA) (18 July 2005)

• Information Alert 05-004A --Select Translation-- 05-004A English 05-004A Korean 05-004A Portuguese 05-004A Chinese 05-004A Spanish

Treatment of Firmware with regard to the TL 9000 Measurements (25 April 2005)

• Information Alert 05-003A --Select Translation-- 05-003A English 05-003A Chinese 05-003A Portuguese

Possible conflict between some TL 9000 certifications and the intended scope of Product Categories 8.2.1a, 8.2.2a, 8.2.3a, 8.2.4a, 8.3a and 8.4a.(19 April 2005)

• Information Alert 05-002A --Select Translation-- 05-002A English 05-002A Portuguese 05-002A Chinese

A new check for data accuracy has been implemented within the Measurements Repository System (MRS) software. This may lead to data submissions that have passed the data checks in the past to fail the new check. (14 Mar 2005)

• Information Alert 05-001A --Select Translation-- 05-001A English 05-001A Korean 05-001A Japanese 05-001A Chinese 05-001A Spanish

Announces the publication of a technique which may be used to estimate the value of FRs (number of normalized units) under certain special conditions (21 Feb 2005)

• Information Alert 04-006A (PDF,28KB)

Clarification on the applicability of the new registrar training class supporting the TL 9000 Measurements - (07 Sep 2004)

• Information Alert 04-005B --Select Translation-- 04-005B English 04-005B Portuguese 04-005B Korean 04-005B Chinese

Clarifies who may elect to be TL 9000 certified in a Service Product Category (7.x) and corrects the use of the word "supplier" where "organization" was meant. Also discusses internal Service Product Category 7.6.2 - (22 Oct 2004)

• Information Alert 04-004A 04-004A English

Clarifies the date of delivery for the On Time Delivery measures for Installation Services - (01 Jun 2004)

• Information Alert 04-003A 04-003A English

‘Supplier’ was not updated to ‘Organization’ in all areas of the 3.0 Handbook to reflect the terminology change of ISO 9001:2000.

• Information Alert 04-002A 04-002A English

Error in Table 5.4-1 OTD Notation

• Information Alert 04-001A 04-001A English

Clarification of Counting Rule Exclusions 5.1.4 c) 1) for excluding information requests from the count of Problem Reports in the NPR measurement

• Information Alert 03-006A 03-006A English

Discrepancy between classifications in Requirements and Measurements Handbooks

• Information Alert 03-005A - Replaced by Code of Practice - see Alert 08-005A 03-005A English

Certification Body auditor responsibilities for measurement assessments

• Information Alert 03-004A 03-004A English

Clarify the impact a deferred fix for an overdue problem report has on the Overdue Fix Responsiveness (OFR) calculation.

• Information Alert 03-002A 03-002A English

Provide assistance in selecting the correct Product Category for TL 9000 Registration by organizations involved in contract manufacturing

• Information Alert 03-001A 03-001A English

Clarification of NPR counting rule exclusion 5.1.4 c) 4) page 5-3

• Informational Alert 01-001A 01-001A English

Normalization First Year Return Rate

• Informational Alert 00-001A 00-001A English

Normalization Factor Counting Rules