Archived Alerts
The QuEST Forum subject-matter experts issued the following Information Alerts to clarify issues in the past. These Alerts are no longer applicable due to the passage of time, the issuance of a new release of TL 9000, or other cause. They are retained here solely to assist in understanding the evolution of TL 9000. See the list of currently active alerts. Note: This Alert replaced by 06-004B. Numerous questions have been submitted to QuEST Forum about the implementation of the R4 Handbooks. This Alert clarifies the rules set forth in the handbooks, the requirements for training on R4, and the expectations of the Forum regarding timing of the implementation of R4. (12 December 2006) Clarifications on the definition of "General Availability" (including Generally Available and GA) (18 July 2005) Treatment of Firmware with regard to the TL 9000 Measurements (25 April 2005) Possible conflict between some TL 9000 certifications and the intended scope of Product Categories 8.2.1a, 8.2.2a, 8.2.3a, 8.2.4a, 8.3a and 8.4a.(19 April 2005) Announces the publication of a technique which may be used to estimate the value of FRs (number of normalized units) under certain special conditions (21 Feb 2005) Clarification on the applicability of the new registrar training class supporting the TL 9000 Measurements - (07 Sep 2004) Clarifies who may elect to be TL 9000 certified in a Service Product Category (7.x) and corrects the use of the word "supplier" where "organization" was meant. Also discusses internal Service Product Category 7.6.2 - (22 Oct 2004) Clarifies the date of delivery for the On Time Delivery measures for Installation Services - (01 Jun 2004) ‘Supplier’ was not updated to ‘Organization’ in all areas of the 3.0 Handbook to reflect the terminology change of ISO 9001:2000. Error in Table 5.4-1 OTD Notation Clarification of Counting Rule Exclusions 5.1.4 c) 1) for excluding information requests from the count of Problem Reports in the NPR measurement Discrepancy between classifications in Requirements and Measurements Handbooks Clarify the impact a deferred fix for an overdue problem report has on the Overdue Fix Responsiveness (OFR) calculation. Provide assistance in selecting the correct Product Category for TL 9000 Registration by organizations involved in contract manufacturing Clarification of NPR counting rule exclusion 5.1.4 c) 4) page 5-3 Normalization First Year Return Rate Normalization Factor Counting Rules
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