Resource List


QuEST Forum provides comprehensive materials, presentations, references and documents to assist beginners and advanced users of the TL 9000 quality management system.

Audit-Related Documents
Case Studies and Testimonials
Certification Bodies
Post-Audit Feedback
FAQs from Contact Us
FAQs for Beginners
FAQs for Experienced Users
FAQs - TL 9000 Explanations
Handbooks - Measurements
Handbooks - Requirements
Jump Start Mentor Program
Performance Data Reports (PDRs)
Product Category Tables
Registrars (Certification Bodies)
Standard Outage Template System (SOTS)
Supplemental Measurements Library
TL 9000, Comparison with other standards
TL 9000, Implementation Tips
TL 9000, Industry Reports
TL 9000, Registration Documents
TL 9000, Presentations
TL 9000, Sample Contract Language
Archives

Audit Related Documents

Back to top

Case Studies and Testimonials

Back to top

Certification Bodies

  • Code of Practice for TL 9000 Certification Bodies Release 6.1 (PDF,450KB)
  • Code of Practice for TL 9000 Certification Bodies Release 6.0 -obsolete June 30, 2015 (PDF,165KB)
  • Registrar Qualification Requirements (PDF,27KB)
  • TL 9000 Requirements for Conducting an e-Audit (Included in Code of Practice) (PDF,450KB)

Back to top

Handbooks-Measurements

Back to top

Handbooks-Requirements

Back to top

Performance Data Reports (PDR's)

  • Performance Data Report Brochure (PDF,548KB)
  • How to use QuEST Forum TL 9000 PDRs (PDF,488KB)
  • Using the QuEST Forum TL 9000 PDRs for Benchmarking (PDF,2.1MB)
  • Performance Data Reports calculations - English (PDF,88KB)
  • Performance Data Reports calculations - Japanese (PDF,209KB)

Back to top

Product Category Tables

Back to top

Standard Outage Template System (SOTS)

Back to top

Supplemental Measurements Library

Back to top

TL 9000, Comparison with other standards

Back to top

TL 9000, Implementation Tips

Back to top

TL 9000, Industry Reports

Back to top

TL 9000 Presentations

Back to top

TL 9000, Registration Documents

  • TL 9000 Brochure (PDF,118KB)
  • TL 9000 Business Drivers (PDF,61KB)
  • NACE Codes (SIC code equivalents) Release 5.1 (PDF,27KB)
  • NACE Codes (SIC code equivalents) Release 5.0 (PDF,84KB)
  • NACE Codes (SIC code equivalents) Release 4.6 (PDF,84KB)
  • NACE Codes (SIC code equivalents) Release 4.5 (PDF,87KB)
  • NACE Codes (SIC code equivalents) Release 4.2 (PDF,83KB)
  • NACE Codes (SIC code equivalents) Release 4.1 (PDF,26KB)
  • NACE Codes (SIC code equivalents) Release 4.0 (PDF,54KB)
  • Current TL 9000 Auditor Time Revision 4 became valid January 1, 2010 (formerly Audit Days Table) (PDF,35KB)
  • TL 9000 Auditor Time Revision 3 became invalid on November 15, 2010 (PDF,34KB)
  • Establishing Product Categories Flowchart (PDF,62KB)
  • Product Category Selection and Validation Guidelines (PDF,258KB)
  • Estimating the Number of Equivalent Network Elements (PDF,11KB)
  • TL 9000 Requirements for Conducting an e-Audit Now included in Code of Practice
  • Registration Suspension Processes(PDF,31KB)
  • Management of Registration Profiles(PDF,32KB)

Back to top

TL 9000, Sample Contract Language

Back to top

Supplier to Service Provider Metrics Request Letter
  • Template - Supplier to Service Provider Metrics Request Letter (DOC,17.5KB)

Back to top