Resource List


QuEST Forum provides comprehensive materials, presentations, references and documents to assist beginners and advanced users of the TL 9000 quality management system.

Alerts
Audit-Related Documents
Best Practices Resources
Case Studies and Testimonials
Certification Bodies
FAQs from Contact Us
FAQs for Beginners
FAQs for Experienced Users
FAQs - TL 9000 Explanations
Handbooks - Measurements
Handbooks - Requirements
Jump Start Mentor Program
Performance Data Reports (PDRs)
Product Category Tables
Registrars (Certification Bodies)
Standard Outage Template System (SOTS)
Supplemental Measurements Library
TL 9000, Comparison with other standards
TL 9000, Implementation Tips
TL 9000, Industry Reports
TL 9000, Registration Documents
TL 9000, Presentations
TL 9000, Sample Contract Language
Archives

Alerts

Chinese - Active Alerts

  • 11-006A Clarification of when “Date First Certified to TL 9000” on TL 9000 Registration Profile is reset during recertification.
  • 11-005A Changes to the DSR advisories
  • 11-004A To announce additional information that is now included with the annual performance data
  • 11-003A To announce changes to the profile data functionality within the TL 9000 Registration Management System
  • 11-002A To announce the publication of Release 6.0 of the Code of Practice for TL 9000 Certification Bodies (formerly Code of Practice for TL 9000 Registrars)
  • 11-001A Addresses a misconception concerning the use of outage data supplied by customers that do not use an available standardized template
  • 10-006A Clarify the rules for the implementation of the R4.5 Release of the TL 9000 Measurements Handbook
  • 10-005A To announce the publication of an update to the document referenced in Section 3., formerly titled Qualification and Experience Requirements for TL 9000 Registrar Auditors.
  • 10-004A Inform TL 9000 Certification Bodies of new capabilities added to the TL 9000 Registration Management System (2010 March 31)
  • 10-003A Announcement of a new edition of the TL 9000 Product Category Tables – Version R4.2 (2010 March 18)
  • 10-001A Notice of a new version of the Auditor Time Chart effective 2010 January 1
  • 09-005A Potential conflict between required usage of ISO 9001:2008 and allowed continued usage of TL 9000 Requirements Handbook R4.0 which has ISO 9001:2000 as a base
  • 09-003A Clarifies the rules for the implementation of the TL 9000 Quality Management System Requirements Handbook, Release 5.0.


English-Active Alerts

  • 11-007A Announcement of a new release of the TL 9000 Product Category Tables – Version R4.6
  • 11-006A Clarification of when “Date First Certified to TL 9000” on TL 9000 Registration Profile is reset during recertification.
  • 11-005A Changes to the DSR advisories
  • 11-004A To announce additional information that is now included with the annual performance data
  • 11-003A To announce changes to the profile data functionality within the TL 9000 Registration Management System
  • 11-002A To announce the publication of Release 6.0 of the Code of Practice for TL 9000 Certification Bodies (formerly Code of Practice for TL 9000 Registrars)
  • 11-001A Addresses a misconception concerning the use of outage data supplied by customers that do not use an available standardized template
  • 10-006A Clarify the rules for the implementation of the R4.5 Release of the TL 9000 Measurements Handbook
  • 10-005A To announce the publication of an update to the document referenced in Section 3., formerly titled Qualification and Experience Requirements for TL 9000 Registrar Auditors.
  • 10-004A Inform TL 9000 Certification Bodies of new capabilities added to the TL 9000 Registration Management System (2010 March 31)
  • 10-003A Announcement of a new edition of the TL 9000 Product Category Tables – Version R4.2 (2010 March 18)
  • 10-001A Notice of a new version of the Auditor Time Chart effective 2010 January 1
  • 09-005A Potential conflict between required usage of ISO 9001:2008 and allowed continued usage of TL 9000 Requirements Handbook R4.0 which has ISO 9001:2000 as a base.
  • 09-003A Clarifies the rules for the implementation of the TL 9000 Quality Management System Requirements Handbook, Release 5.0.
  • 09-001B Announcement of new checks applied to data submissions that may result in data submission advisories. Applies to 12 product categories.
  • 07-002A Performance Data Reports Upgraded to Release 4.0
  • 07-001A Contract Manufacturer Product Category Changes
  • 06-002A Audit statistics reporting by registrars
  • 05-006A Reporting of systemic auditing problems to CB's and AB's
  • 05-006A Form to use in reporting an auditing problem

French-Active Alerts

  • 10-006A Clarify the rules for the implementation of the R4.5 Release of the TL 9000 Measurements Handbook
  • 10-004A Inform TL 9000 Certification Bodies of new capabilities added to the TL 9000 Registration Management System (2010 March 31)
  • 10-003A Announcement of a new edition of the TL 9000 Product Category Tables – Version R4.2 (2010 March 18)
  • 10-001A Notice of a new version of the Auditor Time Chart effective 2010 January 1
  • 09-003A Clarifies the rules for the implementation of the TL 9000 Quality Management System Requirements Handbook, Release 5.0.
  • 09-001C Announcement of new checks applied to data submissions that may result in data submission advisories. The A version specified one product category, 1.2.9.2. The B version added 11 additional product categories to the A version. C version applies to all product categories starting September 19, 2009.

Japanese - Active Alerts

  • 11-005A Changes to the DSR advisories
  • 11-004A To announce additional information that is now included with the annual performance data
  • 11-003A To announce changes to the profile data functionality within the TL 9000 Registration Management System
  • 11-002A To announce the publication of Release 6.0 of the Code of Practice for TL 9000 Certification Bodies (formerly Code of Practice for TL 9000 Registrars)
  • 11-001A Addresses a misconception concerning the use of outage data supplied by customers that do not use an available standardized template
  • 10-005A To announce the publication of an update to the document referenced in Section 3., formerly titled Qualification and Experience Requirements for TL 9000 Registrar Auditors.
  • 10-004A Inform TL 9000 Certification Bodies of new capabilities added to the TL 9000 Registration Management System (2010 March 31)
  • 10-003A Announcement of a new edition of the TL 9000 Product Category Tables – Version R4.2 (2010 March 18)
  • 10-001A Notice of a new version of the Auditor Time Chart effective 2010 January 1
  • 09-005A Potential conflict between required usage of ISO 9001:2008 and allowed continued usage of TL 9000 Requirements Handbook R4.0 which has ISO 9001:2000 as a base.
  • 09-003A Clarifies the rules for the implementation of the TL 9000 Quality Management System Requirements Handbook, Release 5.0.
  • 07-002A Performance Data Reports Upgraded to Release 4.0
  • 07-001A Contract Manufacturer Product Category Changes

Korean - Active Alerts

  • 11-007A Announcement of a new release of the TL 9000 Product Category Tables – Version R4.6
  • 11-004A To announce additional information that is now included with the annual performance data
  • 11-003A To announce changes to the profile data functionality within the TL 9000 Registration Management System
  • 11-002A To announce the publication of Release 6.0 of the Code of Practice for TL 9000 Certification Bodies (formerly Code of Practice for TL 9000 Registrars)
  • 11-001A Addresses a misconception concerning the use of outage data supplied by customers that do not use an available standardized template
  • 10-006A Clarify the rules for the implementation of the R4.5 Release of the TL 9000 Measurements Handbook
  • 10-005A To announce the publication of an update to the document referenced in Section 3., formerly titled Qualification and Experience Requirements for TL 9000 Registrar Auditors.
  • 10-004A Inform TL 9000 Certification Bodies of new capabilities added to the TL 9000 Registration Management System (2010 March 31)
  • 10-003A Announcement of a new edition of the TL 9000 Product Category Tables – Version R4.2 (2010 March 18)
  • 10-001A Notice of a new version of the Auditor Time Chart effective 2010 January 1
  • 09-003A Clarifies the rules for the implementation of the TL 9000 Quality Management System Requirements Handbook, Release 5.0.
  • 09-001B Announcement of new checks applied to data submissions that may result in data submission advisories. Applies to 12 product categories.
  • 07-002A Performance Data Reports Upgraded to Release 4.0
  • 07-001A Contract Manufacturer Product Category Changes
  • 06-002A Audit statistics reporting by registrars
  • 05-006A Reporting of systemic auditing problems to CB's and AB's

Portuguese - Active Alerts

Spanish - Active Alerts

  • 11-007A Announcement of a new release of the TL 9000 Product Category Tables – Version R4.6
  • 11-006A Clarification of when “Date First Certified to TL 9000” on TL 9000 Registration Profile is reset during recertification.
  • 11-005A Changes to the DSR advisories
  • 11-004A To announce additional information that is now included with the annual performance data
  • 11-003A To announce changes to the profile data functionality within the TL 9000 Registration Management System
  • 11-002A To announce the publication of Release 6.0 of the Code of Practice for TL 9000 Certification Bodies (formerly Code of Practice for TL 9000 Registrars)
  • 11-001A Addresses a misconception concerning the use of outage data supplied by customers that do not use an available standardized template
  • 09-003A Clarifies the rules for the implementation of the TL 9000 Quality Management System Requirements Handbook, Release 5.0.
  • 07-001A Contract Manufacturer Product Category Changes

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Audit Related Documents

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Case Studies and Testimonials

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Certification Bodies

  • Code of Practice for TL 9000 Certification Bodies Release 6.0 (PDF,60KB)
  • Revised Code of Practice for TL 9000 Registrars Release 5.0 - obsolete February 28, 2011 (PDF,60KB)
  • Current Code of Practice for TL 9000 Registrars - obsolete January 1, 2009 (PDF,16KB)
  • Registrar Qualification Requirements (PDF,83KB)
  • TL 9000 Requirements for Conducting an e-Audit (Included in Code of Practice) (PDF,60KB)

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Handbooks-Measurements

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Handbooks-Requirements

  • Changes from Release 5.0 to Release 5.5 (PDF,497KB)
  • Changes from Release 4.0 to 5.0 in English (PDF,460KB)
  • Changes from Release 3.0 to 4.0 in English (PDF,170KB)
  • Changes from Release 3.0 to 4.0 in Spanish (PDF,170KB)
  • Changes from Release 3.0 to 4.0 in Portuguese (PDF,190KB)
  • R4 Requirements Update (PDF,191KB)
  • Requirements Handbook Appendices
    • TL 9000 Accreditation Body Implementation Requirements R3 (replaced Appendix A) (PDF,56KB)
    • Code of Practice for Registrars (replaced Appendix B) (PDF,16KB)
    • Registration Guidance (replaced Appendix C) (PDF,39KB)
    • Migration Path (replaced Appendix D) (PDF,18KB)
    • ASRP for TL 9000 (replaced Appendix E) (PDF,57KB)
    • Guidance for Communication with Customers (replaced Appendix F) (PDF,11KB)
    • TL 9000 Auditor Qualifications R3 (replaced Appendix G) (PDF,83KB)
  • Requirements Handbooks - Guidance Documents

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Performance Data Reports (PDR's)

  • Performance Data Report Brochure (PDF,548KB)
  • How to use QuEST Forum TL 9000 PDRs (PDF,488KB)
  • Using the QuEST Forum TL 9000 PDRs for Benchmarking (PDF,2.1MB)
  • Performance Data Reports calculations - English (PDF,88KB)
  • Performance Data Reports calculations - Japanese (PDF,209KB)

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Product Category Tables

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Standard Outage Template System (SOTS)

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Supplemental Measurements Library

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TL 9000, Comparison with other standards

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TL 9000, Implementation Tips

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TL 9000, Industry Reports

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TL 9000 Presentations

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TL 9000, Registration Documents

  • TL 9000 Brochure (PDF,118KB)
  • TL 9000 Business Drivers (PDF,61KB)
  • NACE Codes (SIC code equivalents) Release 5.1 (PDF,27KB)
  • NACE Codes (SIC code equivalents) Release 5.0 (PDF,84KB)
  • NACE Codes (SIC code equivalents) Release 4.6 (PDF,84KB)
  • NACE Codes (SIC code equivalents) Release 4.5 (PDF,87KB)
  • NACE Codes (SIC code equivalents) Release 4.2 (PDF,83KB)
  • NACE Codes (SIC code equivalents) Release 4.1 (PDF,26KB)
  • NACE Codes (SIC code equivalents) Release 4.0 (PDF,54KB)
  • Current TL 9000 Auditor Time Revision 4 became valid January 1, 2010 (formerly Audit Days Table) (PDF,35KB)
  • TL 9000 Auditor Time Revision 3 became invalid on November 15, 2010 (PDF,34KB)
  • Establishing Product Categories Flowchart (PDF,62KB)
  • Product Category Selection and Validation Guidelines (PDF,258KB)
  • Estimating the Number of Equivalent Network Elements (PDF,11KB)
  • TL 9000 Requirements for Conducting an e-Audit Now included in Code of Practice
  • Registration Suspension Processes(PDF,31KB)
  • Management of Registration Profiles(PDF,32KB)

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TL 9000, Sample Contract Language

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Supplier to Service Provider Metrics Request Letter
  • Template - Supplier to Service Provider Metrics Request Letter (DOC,17.5KB)

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