Resource List


QuEST Forum provides comprehensive materials, presentations, references and documents to assist beginners and advanced users of the TL 9000 quality management system.

Audit-Related Documents
Case Studies and Testimonials
Certification Bodies
Anonymous Post-Audit Feedback
FAQs from Contact Us
FAQs for Beginners
FAQs for Experienced Users
FAQs - TL 9000 Explanations
FAQs on General Availability
Handbooks - Measurements
Handbooks - Requirements
Jump Start Mentor Program
Performance Data Reports (PDRs)
Product Category Tables
Registrars (Certification Bodies)
Standard Outage Template System (SOTS)
Supplemental Measurements Library
TL 9000, Comparison with other standards
TL 9000, Implementation Tips
TL 9000, Industry Reports
TL 9000, Registration Documents
TL 9000, Presentations
TL 9000, Sample Contract Language
Archives

Audit Related Documents

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Case Studies and Testimonials

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Certification Bodies

  • Code of Practice for TL 9000 Certification Bodies Release 6.2 (PDF,450KB)
  • Registrar Qualification Requirements (PDF,27KB)
  • TL 9000 Requirements for Conducting an e-Audit (Included in Code of Practice) (PDF,450KB)
  • Certification Body Quarterly Data Submission (PDF, 284KB)

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Handbooks-Measurements

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Handbooks-Requirements

  • Changes from Release 5.5 to Release 6.0 (PDF,2.24MB)
  • Changes from Release 5.0 to Release 5.5 (PDF,497KB)
  • Changes from Release 4.0 to 5.0 in English (PDF,460KB)
  • Changes from Release 3.0 to 4.0 in English (PDF,170KB)
  • Changes from Release 3.0 to 4.0 in Spanish (PDF,170KB)
  • Changes from Release 3.0 to 4.0 in Portuguese (PDF,190KB)
  • R4 Requirements Update (PDF,191KB)
  • Requirements Handbooks - Guidance Documents
    • ASRP for TL 9000 Certification (PDF,57KB)
    • Code of Practice for TL 9000 Certification Bodies Release 6.2 (PDF,450KB)
    • Guidance for Communication with Customers (PDF,11KB)
    • Migration Path, Audit Days, and Requirements Origin (PDF,18KB)
    • Qualification and Experience Requirements for TL 9000 Registrar Auditors (PDF,27KB)
    • Registration Guidance (PDF,38KB)
    • Requirements Origin Release 2.5 (PDF,35KB)
    • Requirements Origin Release 3.0 (PDF,57KB)
    • Requirements Origin Release 4.0 (PDF,57KB)
    • Requirements Origin Release 5.0 (PDF,66KB)
    • Requirements Origin Release 5.5 (PDF,63KB)
    • Requirements Origin Release 6.0 (PDF,44KB)
    • Set Up and Operation of a Design Process Measurement System (PDF,90KB)
    • TL 9000 Accreditation Body Implementation Requirements R5 (PDF,118)
    • TL 9000 Requirements for Conducting an e-Audit now included in Code of Practice
    • TL 9000 Security Resources Guidance (PDF, 91KB)
    • QuEST Forum Sustainability Assessment Model (PDF, 292KB)

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Performance Data Reports (PDR's)

  • Performance Data Report Brochure (PDF,569KB)
  • How to use QuEST Forum TL 9000 PDRs (PDF,488KB)
  • Using the QuEST Forum TL 9000 PDRs for Benchmarking (PDF,2.1MB)
  • Performance Data Reports calculations - English (PDF,88KB)
  • Performance Data Reports calculations - Japanese (PDF,209KB)

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Product Category Tables

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Standard Outage Template System (SOTS)

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Supplemental Measurements Library

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TL 9000, Comparison with other standards

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TL 9000, Implementation Tips

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TL 9000, Industry Reports

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TL 9000 Presentations

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TL 9000, Registration Documents

  • TL 9000 Brochure (PDF,551KB)
  • TL 9000 Business Drivers (PDF,61KB)
  • NACE Codes (SIC code equivalents) Release 5.3 (PDF,62KB)
  • NACE Codes (SIC code equivalents) Release 5.2 (PDF,28KB)
  • NACE Codes (SIC code equivalents) Release 5.1 (PDF,27KB)
  • NACE Codes (SIC code equivalents) Release 5.0 (PDF,84KB)
  • NACE Codes (SIC code equivalents) Release 4.6 (PDF,84KB)
  • NACE Codes (SIC code equivalents) Release 4.5 (PDF,87KB)
  • NACE Codes (SIC code equivalents) Release 4.2 (PDF,83KB)
  • NACE Codes (SIC code equivalents) Release 4.1 (PDF,26KB)
  • NACE Codes (SIC code equivalents) Release 4.0 (PDF,54KB)
  • Current TL 9000 Auditor Time Revision 4 became valid January 1, 2010 (formerly Audit Days Table) (PDF,35KB)
  • TL 9000 Auditor Time Revision 3 became invalid on November 15, 2010 (PDF,34KB)
  • Establishing Product Categories Flowchart (PDF,62KB)
  • Product Category Selection and Validation Guidelines (PDF,258KB)
  • Estimating the Number of Equivalent Network Elements (PDF,11KB)
  • TL 9000 Requirements for Conducting an e-Audit now included in Code of Practice
  • Registration Suspension Processes(PDF,31KB)
  • Management of Registration Profiles(PDF,32KB)

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TL 9000, Sample Contract Language

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Supplier to Service Provider Metrics Request Letter
  • Template - Supplier to Service Provider Metrics Request Letter (DOC,17.5KB)

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