Resource List


QuEST Forum provides comprehensive materials, presentations, references and documents to assist beginners and advanced users of the TL 9000 quality management system.

Alerts
Audit-Related Documents
Best Practices Resources
Case Studies and Testimonials
Certification Bodies
FAQs from Contact Us
FAQs for Beginners
FAQs for Experienced Users
FAQs - TL 9000 Explanations
Handbooks - Measurements
Handbooks - Requirements
Jump Start Mentor Program
Performance Data Reports (PDRs)
Product Category Tables
Registrars (Certification Bodies)
Standard Outage Template System (SOTS)
Supplemental Measurements Library
TL 9000, Comparison with other standards
TL 9000, Implementation Tips
TL 9000, Industry Reports
TL 9000, Registration Documents
TL 9000, Presentations
TL 9000, Sample Contract Language
TL 9000, SIGs
Archives

Alerts

Chinese - Active Alerts

  • 11-006A Clarification of when “Date First Certified to TL 9000” on TL 9000 Registration Profile is reset during recertification.
  • 11-005A Changes to the DSR advisories
  • 11-004A To announce additional information that is now included with the annual performance data
  • 11-003A To announce changes to the profile data functionality within the TL 9000 Registration Management System
  • 11-002A To announce the publication of Release 6.0 of the Code of Practice for TL 9000 Certification Bodies (formerly Code of Practice for TL 9000 Registrars)
  • 11-001A Addresses a misconception concerning the use of outage data supplied by customers that do not use an available standardized template
  • 10-006A Clarify the rules for the implementation of the R4.5 Release of the TL 9000 Measurements Handbook
  • 10-005A To announce the publication of an update to the document referenced in Section 3., formerly titled Qualification and Experience Requirements for TL 9000 Registrar Auditors.
  • 10-004A Inform TL 9000 Certification Bodies of new capabilities added to the TL 9000 Registration Management System (2010 March 31)
  • 10-003A Announcement of a new edition of the TL 9000 Product Category Tables – Version R4.2 (2010 March 18)
  • 10-001A Notice of a new version of the Auditor Time Chart effective 2010 January 1
  • 09-005A Potential conflict between required usage of ISO 9001:2008 and allowed continued usage of TL 9000 Requirements Handbook R4.0 which has ISO 9001:2000 as a base
  • 09-003A Clarifies the rules for the implementation of the TL 9000 Quality Management System Requirements Handbook, Release 5.0.


English-Active Alerts

  • 11-007A Announcement of a new release of the TL 9000 Product Category Tables – Version R4.6
  • 11-006A Clarification of when “Date First Certified to TL 9000” on TL 9000 Registration Profile is reset during recertification.
  • 11-005A Changes to the DSR advisories
  • 11-004A To announce additional information that is now included with the annual performance data
  • 11-003A To announce changes to the profile data functionality within the TL 9000 Registration Management System
  • 11-002A To announce the publication of Release 6.0 of the Code of Practice for TL 9000 Certification Bodies (formerly Code of Practice for TL 9000 Registrars)
  • 11-001A Addresses a misconception concerning the use of outage data supplied by customers that do not use an available standardized template
  • 10-006A Clarify the rules for the implementation of the R4.5 Release of the TL 9000 Measurements Handbook
  • 10-005A To announce the publication of an update to the document referenced in Section 3., formerly titled Qualification and Experience Requirements for TL 9000 Registrar Auditors.
  • 10-004A Inform TL 9000 Certification Bodies of new capabilities added to the TL 9000 Registration Management System (2010 March 31)
  • 10-003A Announcement of a new edition of the TL 9000 Product Category Tables – Version R4.2 (2010 March 18)
  • 10-001A Notice of a new version of the Auditor Time Chart effective 2010 January 1
  • 09-005A Potential conflict between required usage of ISO 9001:2008 and allowed continued usage of TL 9000 Requirements Handbook R4.0 which has ISO 9001:2000 as a base.
  • 09-003A Clarifies the rules for the implementation of the TL 9000 Quality Management System Requirements Handbook, Release 5.0.
  • 09-001B Announcement of new checks applied to data submissions that may result in data submission advisories. Applies to 12 product categories.
  • 07-002A Performance Data Reports Upgraded to Release 4.0
  • 07-001A Contract Manufacturer Product Category Changes
  • 06-002A Audit statistics reporting by registrars
  • 05-006A Reporting of systemic auditing problems to CB's and AB's
  • 05-006A Form to use in reporting an auditing problem

French-Active Alerts

  • 10-006A Clarify the rules for the implementation of the R4.5 Release of the TL 9000 Measurements Handbook
  • 10-004A Inform TL 9000 Certification Bodies of new capabilities added to the TL 9000 Registration Management System (2010 March 31)
  • 10-003A Announcement of a new edition of the TL 9000 Product Category Tables – Version R4.2 (2010 March 18)
  • 10-001A Notice of a new version of the Auditor Time Chart effective 2010 January 1
  • 09-003A Clarifies the rules for the implementation of the TL 9000 Quality Management System Requirements Handbook, Release 5.0.
  • 09-001C Announcement of new checks applied to data submissions that may result in data submission advisories. The A version specified one product category, 1.2.9.2. The B version added 11 additional product categories to the A version. C version applies to all product categories starting September 19, 2009.

Japanese - Active Alerts

  • 11-005A Changes to the DSR advisories
  • 11-004A To announce additional information that is now included with the annual performance data
  • 11-003A To announce changes to the profile data functionality within the TL 9000 Registration Management System
  • 11-002A To announce the publication of Release 6.0 of the Code of Practice for TL 9000 Certification Bodies (formerly Code of Practice for TL 9000 Registrars)
  • 11-001A Addresses a misconception concerning the use of outage data supplied by customers that do not use an available standardized template
  • 10-005A To announce the publication of an update to the document referenced in Section 3., formerly titled Qualification and Experience Requirements for TL 9000 Registrar Auditors.
  • 10-004A Inform TL 9000 Certification Bodies of new capabilities added to the TL 9000 Registration Management System (2010 March 31)
  • 10-003A Announcement of a new edition of the TL 9000 Product Category Tables – Version R4.2 (2010 March 18)
  • 10-001A Notice of a new version of the Auditor Time Chart effective 2010 January 1
  • 09-005A Potential conflict between required usage of ISO 9001:2008 and allowed continued usage of TL 9000 Requirements Handbook R4.0 which has ISO 9001:2000 as a base.
  • 09-003A Clarifies the rules for the implementation of the TL 9000 Quality Management System Requirements Handbook, Release 5.0.
  • 07-002A Performance Data Reports Upgraded to Release 4.0
  • 07-001A Contract Manufacturer Product Category Changes

Korean - Active Alerts

  • 11-007A Announcement of a new release of the TL 9000 Product Category Tables – Version R4.6
  • 11-004A To announce additional information that is now included with the annual performance data
  • 11-003A To announce changes to the profile data functionality within the TL 9000 Registration Management System
  • 11-002A To announce the publication of Release 6.0 of the Code of Practice for TL 9000 Certification Bodies (formerly Code of Practice for TL 9000 Registrars)
  • 11-001A Addresses a misconception concerning the use of outage data supplied by customers that do not use an available standardized template
  • 10-006A Clarify the rules for the implementation of the R4.5 Release of the TL 9000 Measurements Handbook
  • 10-005A To announce the publication of an update to the document referenced in Section 3., formerly titled Qualification and Experience Requirements for TL 9000 Registrar Auditors.
  • 10-004A Inform TL 9000 Certification Bodies of new capabilities added to the TL 9000 Registration Management System (2010 March 31)
  • 10-003A Announcement of a new edition of the TL 9000 Product Category Tables – Version R4.2 (2010 March 18)
  • 10-001A Notice of a new version of the Auditor Time Chart effective 2010 January 1
  • 09-003A Clarifies the rules for the implementation of the TL 9000 Quality Management System Requirements Handbook, Release 5.0.
  • 09-001B Announcement of new checks applied to data submissions that may result in data submission advisories. Applies to 12 product categories.
  • 07-002A Performance Data Reports Upgraded to Release 4.0
  • 07-001A Contract Manufacturer Product Category Changes
  • 06-002A Audit statistics reporting by registrars
  • 05-006A Reporting of systemic auditing problems to CB's and AB's

Portuguese - Active Alerts

Spanish - Active Alerts

  • 11-007A Announcement of a new release of the TL 9000 Product Category Tables – Version R4.6
  • 11-006A Clarification of when “Date First Certified to TL 9000” on TL 9000 Registration Profile is reset during recertification.
  • 11-005A Changes to the DSR advisories
  • 11-004A To announce additional information that is now included with the annual performance data
  • 11-003A To announce changes to the profile data functionality within the TL 9000 Registration Management System
  • 11-002A To announce the publication of Release 6.0 of the Code of Practice for TL 9000 Certification Bodies (formerly Code of Practice for TL 9000 Registrars)
  • 11-001A Addresses a misconception concerning the use of outage data supplied by customers that do not use an available standardized template
  • 09-003A Clarifies the rules for the implementation of the TL 9000 Quality Management System Requirements Handbook, Release 5.0.
  • 07-001A Contract Manufacturer Product Category Changes

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Audit Related Documents

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Case Studies and Testimonials

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Certification Bodies

  • Code of Practice for TL 9000 Certification Bodies Release 6.0 (PDF,60KB)
  • Revised Code of Practice for TL 9000 Registrars Release 5.0 - obsolete February 28, 2011 (PDF,60KB)
  • Current Code of Practice for TL 9000 Registrars - obsolete January 1, 2009 (PDF,16KB)
  • Registrar Qualification Requirements (PDF,83KB)
  • TL 9000 Requirements for Conducting an e-Audit (Included in Code of Practice) (PDF,60KB)

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Handbooks-Measurements

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Handbooks-Requirements

  • Changes from Release 4.0 to 5.0 in English (PDF,1.3MB)
  • Changes from Release 3.0 to 4.0 in English (PDF,170KB)
  • Changes from Release 3.0 to 4.0 in Spanish (PDF,170KB)
  • Changes from Release 3.0 to 4.0 in Portuguese (PDF,190KB)
  • R4 Requirements Update (PDF,191KB)
  • Requirements Handbook Appendices
    • TL 9000 Accreditation Body Implementation Requirements R3 (replaced Appendix A) (PDF,56KB)
    • Code of Practice for Registrars (replaced Appendix B) (PDF,16KB)
    • Registration Guidance (replaced Appendix C) (PDF,39KB)
    • Migration Path (replaced Appendix D) (PDF,18KB)
    • ASRP for TL 9000 (replaced Appendix E) (PDF,57KB)
    • Guidance for Communication with Customers (replaced Appendix F) (PDF,11KB)
    • TL 9000 Auditor Qualifications R3 (replaced Appendix G) (PDF,83KB)
  • Requirements Handbooks - Guidance Documents

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Performance Data Reports (PDR's)

  • Performance Data Report Brochure (PDF,548KB)
  • How to use QuEST Forum TL 9000 PDRs (PDF,488KB)
  • Using the QuEST Forum TL 9000 PDRs for Benchmarking (PDF,2.1MB)
  • Performance Data Reports calculations - English (PDF,88KB)
  • Performance Data Reports calculations - Japanese (PDF,209KB)

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Product Category Tables

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Standard Outage Template System (SOTS)

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Supplemental Measurements Library

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TL 9000, Comparison with other standards

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TL 9000, Implementation Tips

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TL 9000, Industry Reports

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TL 9000 Presentations

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TL 9000, Registration Documents

  • TL 9000 Brochure (PDF,118KB)
  • TL 9000 Business Drivers (PDF,61KB)
  • NACE Codes (SIC code equivalents) Release 5.0 (PDF,84KB)
  • NACE Codes (SIC code equivalents) Release 4.6 (PDF,84KB)
  • NACE Codes (SIC code equivalents) Release 4.5 (PDF,87KB)
  • NACE Codes (SIC code equivalents) Release 4.2 (PDF,83KB)
  • NACE Codes (SIC code equivalents) Release 4.1 (PDF,26KB)
  • NACE Codes (SIC code equivalents) Release 4.0 (PDF,54KB)
  • Current TL 9000 Auditor Time Revision 4 became valid January 1, 2010 (formerly Audit Days Table) (PDF,35KB)
  • TL 9000 Auditor Time Revision 3 became invalid on November 15, 2010 (PDF,34KB)
  • Establishing Product Categories Flowchart (PDF,62KB)
  • Product Category Selection and Validation Guidelines (PDF,258KB)
  • Estimating the Number of Equivalent Network Elements (PDF,11KB)
  • TL 9000 Requirements for Conducting an e-Audit Now included in Code of Practice
  • Registration Suspension Processes(PDF,31KB)
  • Management of Registration Profiles(PDF,32KB)

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TL 9000, Sample Contract Language

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TL 9000, SIGs

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Archive

Chinese - Obsolete Alerts

  • 10-002A Notice of a new version of the publication schedule and format of the monthly Performance Data Reports effective 2010 January 1
  • 09-004A This alert contains important information identifying certain events that may be excluded from the Number of Problem Reports (NPR) measurement.
  • 09-001C Announcement of new checks applied to data submissions that may result in data submission advisories. The A version specified one product category, 1.2.9.2. The B version added 11 additional product categories to the A version. C version applies to all product categories starting September 19, 2009.
  • 08-001A Announcement of Product Category Table 4.1 for Data Submissions
  • 05-004A Treatment of Firmware in reporting software measurements
  • 05-003A Clarification of Product Categories in section 8
  • 05-001A Estimate of FRs for mature products
  • 04-005B Clarification of Services in Product Category Table
  • 05-002A New NYR check in MRS

English-Obsolete Alerts

  • 10-002A Notice of a new version of the publication schedule and format of the monthly Performance Data Reports effective 2010 January 1
  • 09-004A This alert contains important information identifying certain events that may be excluded from the Number of Problem Reports (NPR) measurement.
  • 09-002A Clarifies the need for customer agreement before extraordinary delay time may be excluded when calculating overall the Fix Response time.
  • 09-001C Announcement of new checks applied to data submissions that may result in data submission advisories. The A version specified one product category, 1.2.9.2. The B version added 11 additional product categories to the A version. C version applies to all product categories starting September 19, 2009.
  • 08-008A Announcement of the publication of a new document, “Advanced Surveillance and Re-assessment Procedure (ASRP) for TL 9000 Certification.”
  • 08-007A Availability of new, reformulated TL 9000 logo for use on promotions for TL 9000 certifications
  • 08-006A Announces the decertification of TL 9000 organizations that have not upgraded to R4.0 by October 31, 2008.
  • 08-005A Announces the publication of a revised Code of Practice for TL 9000 Registrars
  • 08-004A Defines an error in table 6.2-4 of the Measurements handbook impact system outage reporting
  • 08-003A Potential FR data submission errors due to change in templates
  • 08-002A Requirements for Conducting an e-Audit as Part of the TL 9000 Registration Process
  • 08-001A Announcement of Product Category Table 4.1 for Data Submissions
  • 07-006A Status of using ASRP for TL 9000 certifications
  • 07-005B Release of TL 9000 Auditor Time document
  • 07-005A – Replaced by 07-005B
  • 07-004A Interpretation of SPR Measurement
  • 07-003A Clarify auditor requirements
  • 06-004B Clarify rules for the implementation for the R4 releases of the TL 9000 Handbooks
  • 06-004A Implementing Release 4.0 - Replaced by 06-004B
  • 06-003A Late data submissions - registration suspension
  • 06-001 Suspension of Release 3.5 software measurements
  • 05-007B Non-conformity classifications - version 2 - Replaced by Code of Practice - see Alert 08-005A
  • 05-007A Non-conformity classifications - Replaced by 05-007B
  • 05-005A General Availability Definition
  • 05-004A Treatment of Firmware in reporting software measurements
  • 05-003A Clarification of Product Categories in section 8
  • 05-001A Estimate of FRs for mature products
  • 04-006A Auditing TL 9000 Measurements Class
  • 04-005B Clarification of Services in Product Category Table
  • 04-004A OTD Counting Rule Clarification
  • 04-003A Organization vs Supplier
  • 04-002A OTD Error in Measurements Handbook R3.5
  • 04-001A NPR Exclusion Rule Clarification
  • 03-006A Severity Classifications
  • 03-004A Handling of Deferral Intervals in OFR
  • 03-003A Correct omission in Table A-2 Measurement Applicability Table (Normalized Units)
  • 03-002A Contract Manufacturing in PCT
  • 05-002A New NYR check in MRS
  • 03-005A Registrar Responsibilities - Replaced by Code of Practice - see Alert 08-005A
  • 03-001A NPR Exclusion Rule

French - Obsolete Alerts

  • 10-002A Notice of a new version of the publication schedule and format of the monthly Performance Data Reports effective 2010 January 1
  • 09-004A This alert contains important information identifying certain events that may be excluded from the Number of Problem Reports (NPR) measurement.

Japanese - Obsolete Alerts

  • 10-002A Notice of a new version of the publication schedule and format of the monthly Performance Data Reports effective 2010 January 1
  • 09-004A This alert contains important information identifying certain events that may be excluded from the Number of Problem Reports (NPR) measurement.
  • 09-002A This alert contains important information clarifying the need for customer agreement before extraordinary delay time may be excluded when calculating overall the Fix Response time.
  • 09-001C Announcement of new checks applied to data submissions that may result in data submission advisories. Initially applied to product category 1.2.9.2 only but will be applied to other categories at a later date.
  • 08-008A Announcement of the publication of a new document, “Advanced Surveillance and Re-assessment Procedure (ASRP) for TL 9000 Certification.”
  • 08-007A Availability of new, reformulated TL 9000 logo for use on promotions for TL 9000 certifications
  • 08-006A Announces the decertification of TL 9000 organizations that have not upgraded to R4.0 by October 31, 2008.
  • 08-005A Announces the publication of a revised Code of Practice for TL 9000 Registrars
  • 08-004A Defines an error in table 6.2-4 of the Measurements handbook impact system outage reporting
  • 08-003A Potential FR data submission errors due to change in templates
  • 08-002A Requirements for Conducting an e-Audit as Part of the TL 9000 Registration Process
  • 08-001A Announcement of Product Category Table 4.1 for Data Submissions
  • 07-006A Status of using ASRP for TL 9000 certifications
  • 07-005B Release of TL 9000 Auditor Time document
  • 07-005A – Replaced by Alert 07-005B
  • 07-004A Interpretation of SPR Measurement
  • 07-003A Clarify auditor requirements
  • 06-004B Clarify rules for the implementation for the R4 releases of the TL 9000 Handbook
  • 06-001A Suspension of Release 3.5 software measurements
  • 05-001A Estimate of FRs for mature products
  • 06-003A Late data submissions - registration suspension
  • 05-007B Non-conformity classifications - version 2 - Replaced by Code of Practice - see Alert 08-005A

Korean - Obsolete Alerts

  • 10-002A Notice of a new version of the publication schedule and format of the monthly Performance Data Reports effective 2010 January 1
  • 09-004A This alert contains important information identifying certain events that may be excluded from the Number of Problem Reports (NPR) measurement.
  • 09-002A Clarifies the need for customer agreement before extraordinary delay time may be excluded when calculating overall the Fix Response time.
  • 09-001C) Announcement of new checks applied to data submissions that may result in data submission advisories. The A version specified one product category, 1.2.9.2. The B version added 11 additional product categories to the A version. C version applies to all product categories starting September 19, 2009.
  • 08-008A Announcement of the publication of a new document, “Advanced Surveillance and Re-assessment Procedure (ASRP) for TL 9000 Certification.”
  • 08-007A Availability of new, reformulated TL 9000 logo for use on promotions for TL 9000 certifications
  • 08-006A Announces the decertification of TL 9000 organizations that have not upgraded to R4.0 by October 31, 2008.
  • 08-005A Announces the publication of a revised Code of Practice for TL 9000 Registrars
  • 08-004A Defines an error in table 6.2-4 of the Measurements handbook impact system outage reporting
  • 08-003A Potential FR data submission errors due to change in templates
  • 08-002A Requirements for Conducting an e-Audit as Part of the TL 9000 Registration Process
  • 08-001A Announcement of Product Category Table 4.1 for Data Submissions
  • 07-006A Status of using ASRP for TL 9000 certifications
  • 07-005B Release of TL 9000 Auditor Time document
  • 07-005A – Replaced by Alert 07-005B
  • 07-004A Interpretation of SPR Measurement
  • 07-003A Clarify auditor requirements
  • 06-004B Clarify rules for the implementation for the R4 releases of the TL 9000 Handbook
  • 06-003A Late data submissions - registration suspension
  • 06-004A Implementing Release 4.0 - replaced by 06-004B
  • 05-004A Treatment of Firmware in reporting software measurements
  • 05-001A Estimate of FRs for mature products
  • 04-005B Clarification of Services in Product Category Table
  • 05-007A Non-conformity classifications - version 1 - Replaced by Code of Practice - see Alert 08-005A

Portuguese - Obsolete Alerts

  • 05-004A Treatment of Firmware in reporting software measurements
  • 05-003A Clarification of Product Categories in section 8
  • 05-002A New NYR check in MRS
  • 04-005B Clarification of Services in Product Category Table

Spanish - Obsolete Alerts

  • 08-001A Announcement of Product Category Table 4.1 for Data Submissions
  • 07-003A Clarify auditor requirements
  • 05-007A Non-conformity classifications - version 1 - Replaced by Code of Practice - see Alert 08-005A
  • 05-004A Treatment of Firmware in reporting software measurements
  • 05-001A Estimate of FRs for mature products

Audit Related Documents - Obsolete

Training Related Documents - Obsolete

  • Training Course Translation Schedule - 2004 (PDF,52KB)