As QuEST Forum's TL 9000 Requirements and Measurements Handbooks are deployed and used widely, questions arise from time to time, about the correct interpretation of some of the requirements, application of certain requirements, counting rules for measurements, and more.
QuEST Forum's subject-matter experts review these questions, analyze the situation, and if needed, publish an Information Alert to clarify the issue. These Information Alerts do not constitute new requirements, nor do they place any additional requirements on TL 9000 registrants. They serve solely to make the TL 9000 standard easier to understand and be applied more uniformly.
Obsolete alerts that don't apply to the latest release of TL 9000 or other factors can be accessed under Archived Alerts.2015 Alerts
- Information Alert 15-004A
- Information Alert 15-003A
- Information Alert 15-002A
- Information Alert 15-001A
To announce the availability of an aid to customers of TL 9000 Certified Organizations
To announce the publication of Release 6.1 of the Code of Practice for TL 9000 Certification Bodies.
To announce the mapping of similar product categories for use with the 2014 annual data. Previously, a method to address situations where a product category has less than three participating organizations, and as a result no PDRs are available was described in previous Alerts. These situations reduce the value of TL 9000 certifications to organizations in these product categories, since a main benefit of certification is access to benchmark data, either through a full set of PDRs (for QuEST Forum Members), or Annual PDRs (for non-QuEST Forum member certified organizations).
To announce a modified version of the "Qualification and Experience Requirements for TL 9000 Certification Body Auditors" document.
- Information Alert 14-008A
- Information Alert 14-007A
- Information Alert 14-006A
- Information Alert 14-005A
- Information Alert 14-004A
- Information Alert 14-003A
- Information Alert 14-002A
- Information Alert 14-001A
To announce the release of a new edition of the TL 9000 Product Category Tables – Version R5.2
Changes to the DSR advisories.
To announce the publication of a new tool to assist in conducting internal or external TL 9000 audits entitled "Certification Body Measurement Handbook R5.0 Checklist ".
This alert announces the publication of a new document on the three methods for submitting TL 9000 monthly measurement data.
To announce the release of a new version of the "Qualification and Experience Requirements for TL 9000 Certification Body Auditors" document.
Clarification of requirements to maintain TL 9000 Certification in a product category
A reminder of the relationship between ISO 9001:2008 and TL 9000
To announce the mapping of similar product categories for use with the 2013 annual data. Previously, a method to address situations where a product category has less than three participating organizations, and as a result no PDRs are available was described in Alert 12-002A. These situations reduce the value of TL 9000 certifications to organizations in these product categories, since a main benefit of certification is access to benchmark data, either through a full set of PDRs (for QuEST Forum Members), or Annual PDRs (for non-QuEST Forum member certified organizations).
- Information Alert 13-003A
- Information Alert 13-002A
- Information Alert 13-001A
Announces revision of "Data Inclusion Thresholds" also known as "floors", used during Best-in-Class, Worst-in-Class, and Industry Average calculations of TL 9000 monthly Performance Data Reports (PDRs).
Clarify the rules for the implementation of the R5.5 Release of the TL 9000 Requirements Handbook
This alert announces enhancements to current TL 9000 data submission error checking to include 8 new TL 9000 cross-measurement error checks.
- Information Alert 12-003A
- Information Alert 12-001A
This Alert is a re-release of the information describing the TL 9000 Certification Complaint Process.
This alert contains IMPORTANT INFORMATION about the time frames and requirements for the implementation of the new R5.0 release of the TL 9000 Quality Management System Measurements Handbook.
- Information Alert 11-006A
- Information Alert 11-004A
- Information Alert 11-003A
Clarification of when “Date First Certified to TL 9000” on TL 9000 Registration Profile is reset during recertification.
To announce additional information that is now included with the annual performance data
To announce changes to the profile data functionality within the TL 9000 Registration Management System
- Information Alert 10-004A
Inform TL 9000 Certification Bodies of new capabilities added to the TL 9000 Registration Management System (2010 March 31)
- Information Alert 06-002A
Announcement of a new requirement for Certification Bodies (CBs) to report summary TL 9000 audit statistics to the QuEST Forum. These are summary statistics only. Results of individual audits are not reported. (16 October 2006)